Terms & Conditions

Reservations & Payment

Full payment is collected at the time of booking.
All fares are set by the Colorado Public Utilities Commission for intrastate commercial carriers.
Prices displayed on the website are estimates. Final fare is confirmed at checkout.

Cancellations made more than 48 hours before the scheduled pickup time: eligible for a full refund less a 10% credit card processing fee, or a full travel credit with no fee (call the office to request a credit).
Cancellations made within 48 hours of the scheduled pickup time: non-refundable unless trip insurance was purchased.
Travel credits expire one year from the original date of travel and are transferrable.

Trip insurance costs 20% of the base fare and must be purchased at the time of booking.
With trip insurance on a shared shuttle: cancellations are accepted up to 1 hour before pickup for a full refund less the cost of trip insurance.
With trip insurance on a private charter: cancellations are accepted up to 3 hours before pickup for a full refund less the cost of trip insurance.
Trip insurance is all-or-nothing for parties booking together — everyone must opt in or out.
Passengers who travel on any portion of the trip are not eligible for a refund on that portion.

Shared shuttle time/date changes are free when requested at least 48 hours in advance.
Within 48 hours, changes may be accommodated for flight delays or cancellations; new pickup must be within 72 hours of the original. Direction changes are not permitted under this circumstance.
Changes to pickup or drop-off locations may result in fare adjustments.
WP→DEN departure passengers must call the office the day before to reconfirm pickup time and location.

Home James Transportation reserves the right to change the assigned vehicle. If substituted with a less-expensive vehicle, the customer is entitled to a refund of the fare difference.
Home James reserves the right to adjust departure times for safety (weather/road conditions), traffic, or road closures. Every effort will be made to notify affected passengers by phone or email in advance.

Each passenger may bring 1 large bag, 1 carry-on bag, plus 1 ski/snowboard bag or additional large bag.
Excess bags are subject to a surcharge equal to the child fare per additional bag.
Oversized luggage (any dimension over 5 ft.) or bike boxes are charged at a base-rate seat per piece.
It is the passenger's responsibility to ensure all bags are loaded onto the Home James vehicle.
Home James is not responsible for broken items resulting from road vibration, curves, or turns.
Items left behind will be shipped at the owner's expense.

Small pets in a carrier that fits under the seat are allowed on shared shuttles at no charge. Please notify us at booking.
Larger pets require a certified service animal designation (proof required via email before travel) or must travel on a private charter.

A 15% automatic gratuity is added to all private charters and shared shuttle parties of 5 or more.
No automatic gratuity is added for parties of 4 or fewer on shared shuttles.

One stop of up to 30 minutes is included. Additional time is charged at $95/hour or part thereof.
Flight delays: no charge if notified before driver dispatch. Delays of 60 minutes or less after dispatch incur no charge. Beyond 60 minutes: $95/hour after the initial free 60 minutes.
Online booking for private charters closes 48 hours before departure; call the office to book closer to departure.

Home James is not responsible for missed flights due to weather, traffic, or road conditions.
Passengers assume responsibility for monitoring road conditions and adjusting pickup times accordingly.
In the event of road closures (Berthoud Pass/I-70), Home James will assess options and notify passengers. Home James is not liable for delays or cancellations caused by force majeure events.

Children 11 and under ride at half the adult fare.
Home James does not provide child car seats. Guardians are encouraged to bring their own. Drivers cannot assist with installation.

ADA-compliant collapsible scooters and wheelchairs are transported at no extra charge. Please call the office so we can plan for the required space.
Drivers are not permitted to assist passengers in/out of the vehicle due to insurance requirements.

Home James Transportation Services Ltd.
PO Box 279, Winter Park, CO 80482
Toll-free: (833) 2RIDE-WP · Local: (970) 726-5060
info@ridehj.com

Last updated: 2026